A managed provider transition
Switch Drug Testing Providers Without Disrupting Your Program
Replace slow service, fragmented reporting, or limited collection access with a clear transition plan and one dedicated account team.
Continuity comes first
A better provider should create less work—not another disruption.
Lab Test Solutions maps your current program before anything changes: covered employees, DOT and non-DOT workflows, locations, ordering, collections, results, reporting, and key contacts. Then we establish responsibilities and a practical launch date designed to keep required testing moving.
Provider gap review
Identify service delays, reporting problems, location gaps, billing friction, and support needs.
Workflow migration
Rebuild ordering, collection, chain-of-custody, result delivery, escalation, and communication procedures.
Launch coordination
Confirm access, locations, documentation, responsibilities, and employee instructions before go-live.
Named account support
Work with a team that knows your program after implementation—not a generic support queue.
A four-step transition
Move with a plan, not a leap of faith.
Review the current program
Document goals, employees, locations, testing categories, current vendors, and pain points.
Design the replacement
Map ordering, collections, reporting, contacts, billing, and issue resolution.
Confirm launch readiness
Set up access, verify collection coverage, and communicate the new process.
Switch and improve
Launch the program, monitor early activity, and refine the workflow as needed.
Common questions
Switching provider FAQ
Can Lab Test Solutions help us change testing providers?
Yes. Lab Test Solutions can coordinate a structured provider transition that addresses account setup, collection access, testing workflows, documentation, communications, and launch readiness.
How long does implementation take?
Timing depends on workforce size, locations, testing requirements, technology needs, and program complexity. Your account manager will establish a practical implementation plan after discovery.
Will our testing program stop during the transition?
The implementation plan is designed around service continuity. Exact timing and dependencies are reviewed in advance so required testing can keep moving wherever practical.
What happens after launch?
Lab Test Solutions provides ongoing account support and can schedule program reviews to evaluate testing activity, service use, workflow changes, and evolving workforce needs.